Delivery to other countries

Is not a problem and will be calculated during the checkout process.
Please keep in mind that I will not carry any import taxes and fees once it has been delivered to your address. To avoid larger fees check with your local websites.

Delivery times vary, each piece is handcrafted and from the moment you place your order can take up to 2 weeks until it is complete. Times vary but NZ Courier takes 3 to 4 working days. Anything beyond the New Zealand border is out of my hands and I would calculate with an additional week.

What if a ring does not fit?

Ring sizes needs to be checked by a local jeweller before you order. During the ordering process simply write your size in the comment section or if unsure contact me before you order and we will find a way to work it out. But really safest way is to get your finger sized by a jewellery store.

Can I order a custom design?

Please get in touch with your ideas and questions and we can arrange an appointment .

Gift ideas and vouchers

What a great idea getting your loved ones a voucher to one of my workshops or towards a special piece of jewellery. Contact me and we will work something out.

Orders
All jewellery is handcrafted and made with care. By placing an order, you agree to these Terms & Conditions.

Returns & Refunds
Change-of-mind returns are not accepted unless otherwise agreed by Belinda Lubkoll Jewellery. This is consistent with New Zealand consumer law, which does not generally require a retailer to provide a refund where a customer simply changes their mind.

For eligible returns agreed by us, jewellery must be returned unworn, undamaged and in its original condition and packaging.

Custom & Bespoke Jewellery
Custom-made, personalised or specially commissioned jewellery cannot be returned or refunded due to change of mind. This does not affect any rights you may have under the New Zealand Consumer Guarantees Act 1993.

Faulty or Damaged Items
Your rights under the New Zealand Consumer Guarantees Act 1993 apply. If your jewellery arrives damaged or does not meet the required consumer guarantees, please contact us as soon as possible so we can arrange an appropriate remedy.

International Orders
International customers are responsible for any import duties, taxes, customs charges, brokerage fees or other costs imposed by the destination country. These charges are not included in our shipping prices and are the responsibility of the recipient.

Consumer Law
Belinda Lubkoll Jewellery operates in accordance with the laws of New Zealand, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these Terms & Conditions limits any rights that cannot legally be excluded.

Questions
If you have any questions regarding an order, return or custom piece, please contact us before purchasing.